1.- Users

1.1 - How can I download the app?

You can download our app for free in the Playstore or in the AppStore. Look for “ebikemotion” or “ebikemotion dealer”.

1.2 - Where can I create the ebikemotion account?

You can register in the app or on the website https://www.ebikemotion.com/app/

1.3 - How to change the language in the app?

The app will automatically detect the language and the region of your device. Please set the language and the region of the device that you want to use in the ebikemotion app. The app is only available in English, Spanish, German, French and Italian.

1.4 - How to set the metric system?

In the app, tap on settings
– options
– metric system

1.5 - How to pair a bike with the app?

1. Enable the bluetooth connexion of the device

2. Open the ebikemotion app,

3. Tap on “settings”

4. Verify that the ebike is set in EBM Compatible

5. Tap on connect to EBM.

1.6 - How does the map subscription work?

If you buy a bike with the x35 system, you will get a free subscription to download three maps. In order to get the subscription, you need to pair your new ebike to the app. These three maps will available for three months, counting from the first free download. Once this free subscription expires if you want to get access to any map you are required to purchase them. The subscription period for the purchased maps lasts one year.

1.7 - What Android version do you support?

We support only Android 5.0 versions or higher.

1.8 - Can I order a x35 system or any other ebikemotion component?

Your contact person shall be always your local dealer. You can ask them to get any material from ebikemotion.

1.9 - Is the x35 compatible with Garmin or any other ciclocomputer?

Our X35 system is compatible only with devices with Bluetooth 4.0 or higher. However, there are some devices using specific Bluetooth protocols such as Ant+, Smart… but we do not have connectivity with these specific protocols yet.

1.10 - Hearth Rate Monitor

The ebike can interact with the app through a compatible Heart Rate Monitor. Please use any Heart rate monitor compatible with Bluetooth 4.0 Standard HR BLE profile.

1.11 - How to pair my heart rate monitor to the ebikemotion app.

1. Switch your Heart rate monitor on.
2. Open the ebikemotion app
3. Tap on settings
4. Unlock the Heart rate monitor option
5. Tap on connect to HRM

1.12 - Assistance limit

The regulation is clear regarding the assistance limits. We produce two motor versions: European version with the assistance limit at 25 kmh US version with the assistance limit at 32 kmh The settings of the motor can not be changed in any case to get assistance over the limits set.

1.13 - Temperature

The batteries tend to degrade and the temperature is a key factor on the battery life. In order to maintain your battery as healthy as possible try to follow the next recommendations:
· The process of charging the batteries needs to be done within a temperature range from 10ºC to 40ºC We recommend to use the bike within a temperature range from 0ºC to 38ºC
· We recommend to store the bike within a temperature range from 0ºC to 38ºC and store it away from direct sunlight.
If the conditions does not fit in the recommendations the battery will degrade faster.

1.14 - Change rear wheel

The rear wheel is specifically manufactured to contain and support the motor, therefore the rear wheel can only be changed by authorized wheels compatible to EBM motors.

1.15 - How to calibrate the battery

We recommend from time to time, let the battery discharge until 0% and charge it to 100%.[Tip] In order to get the battery at 0% it is required to pair the bike to the app and let them connected until the battery of the bike is finally over.

1.16 - My bike is not assisting or it is doing something unusual

The best option is to ask your local dealer to perform a diagnosis, they will know how to act depending on the diagnosis.

1.17 - Reset the ebike system

Press the ONE button for 20 seconds and wait for the system to restart.



 2.- Dealers


2.1- Who can get access to the dealer app?

The dealer app can only be used by authorized dealers. If you are a dealer and you want to use our dealer app get in contact with your OEM, supplier or provider.

2.2- How can I get access to the dealer app?

1. Create an account on the ebikemotion platform.

2. Pair a bike with the ebikemotion system.

3. Upload a route just for testing that everything is correct.

4. Go to your profile (both web and app) and activate the option of “I accept to share my account information with my e-bike brand”

5. Require the brand to get access to the dealer app (upgrade “user” to “dealer”).

6. Once they have uploaded you to dealer profile, download the “dealer app”.

7. Log-in with the account you have used in the end-user app.

2.3- Do you sell components directly to me?

Our distribution channel depends on the ebike brand. If you are interested in purchase any ebikemotion component, please request them to the ebike brand.


Privacy Policy & Legal Warning --- EULA

This website uses its own and third party cookies to improve its services, compile statistical information on the browsing thereof and show you advertising in relation to your preferences, generated based on your browsing patterns. If you continue to browse, you are considered to have accepted the use thereof. To change your settings or for more information, click on "Cookies Policy"

This website uses Cookies to improve and optimize the user experience. Below you will find detailed information about what "Cookies" are, what type are used on this website, how you can disable them in your browser and how to specifically block the installation of third party Cookies.

What are Cookies and how are they used by MAHLE SMARTBIKE SYSTEMS S.L.U. websites?

Cookies are files that the website or application that you use installs in your browser or on your device (smartphone, tablet, etc.) while you are browsing the pages or using the application, and are used to store information about your visit. Like most websites, MAHLE SMARTBIKE SYSTEMS S.L.U. web portals use Cookies to:
Ensure that web pages can work properly
Store your preferences, such as the language you have selected or the font size.
Learn about your browsing experience.
The use of Cookies allows us to optimize your browsing, adapting the information and services offered to your interests, in order to provide you with a better experience whenever you visit us. MAHLE SMARTBIKE SYSTEMS S.L.U. websites use Cookies to operate, adapt and aid the User's browsing to the maximum.

Cookies are only associated with an anonymous user and their computer/device, and do not provide references that allow personal data to be known. You can access the configuration of your browser at any time to modify and/or block the installation of Cookies sent by MAHLE SMARTBIKE SYSTEMS S.L.U. websites, without this preventing access to the content. However, the quality of operation of the Services may be affected.

Users who complete the registration process or have logged in with their access data may access personalized services tailored to their preferences depending on the personal information provided at the time of registration and stored in your browser’s Cookie.

Authentication cookies are, by default, temporary cookies (for sessions) and do not persist.
Session cookies, which are produced at authentication, last for 24 minutes from the last period of activity. For registered users.
The different "Cookies" used by the website are listed below:
EBIKEMOTION BRAND_PREFIX To remember the brand of bikes active
EBIKEMOTION fullcalendar_defaultView To remember the last time the selected event calendar was viewed
EBIKEMOTION ACCEPT_COOKIES To remember if the user has accepted the cookies policy, to avoid showing the message again
Google TagManager _ga*, _gid To register user statistics, only if the cookie policy has been accepted
Facebook c_user, datr, fr, sb, xs  Variables for use by Facebook, only in the case of authentication of users registered with Facebook

How can I configure my Cookies?

By browsing and continuing on our Website you will be consenting to the use of Cookies in the conditions contained in this Cookies Policy. MAHLE EBIKEMOTION S.L.U. provides access to this Cookies Policy at the time of registration so that the user is informed, and notwithstanding that, can exercise their right to block, delete and reject the use of Cookies at any time.

In any case, we should inform you that, since Cookies are not needed in order to use our Website, you can block or disable them by activating the configuration of your browser, which allows you to refuse the installation of all cookies or some of them . The majority of browsers make it possible to warn of the presence of Cookies or to reject them automatically. If you reject them you may continue to use our Website, although the use of some of its services may be limited and therefore your experience on our Website may be less satisfactory.

How can I block or allow cookies?

The user may - at any time - choose which cookies they wish to function on this website by:
Configuring the browser; for example:
Chrome, at http://support.google.com/chrome/answer/95647?hl=en
Explorer, at https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
Firefox, at https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Safari, at http://support.apple.com/kb/ph5042

There are third-party tools, available online, that allow users to detect the cookies on each website they visit and deal with their deactivation.