1.- Users

1.1 - How can I download the app?

You can download our app for free in the Playstore or in the AppStore. Look for “ebikemotion” or “ebikemotion dealer”.

1.2 - Where can I create the ebikemotion account?

You can register in the app or on the website https://www.ebikemotion.com/app/

1.3 - How to change the language in the app?

The app will automatically detect the language and the region of your device. Please set the language and the region of the device that you want to use in the ebikemotion app. The app is only available in English, Spanish, German, French and Italian.

1.4 - How to set the metric system?

In the app, tap on settings
– options
– metric system

1.5 - How to pair a bike with the app?

1. Enable the bluetooth connexion of the device

2. Open the ebikemotion app,

3. Tap on “settings”

4. Verify that the ebike is set in EBM Compatible

5. Tap on connect to EBM.

1.6 - How does the map subscription work?

If you buy a bike with the x35 system, you will get a free subscription to download three maps. In order to get the subscription, you need to pair your new ebike to the app. These three maps will available for three months, counting from the first free download. Once this free subscription expires if you want to get access to any map you are required to purchase them. The subscription period for the purchased maps lasts one year.

1.7 - What Android version do you support?

We support only Android 5.0 versions or higher.

1.8 - Can I order a x35 system or any other ebikemotion component?

Your contact person shall be always your local dealer. You can ask them to get any material from ebikemotion.

1.9 - Is the x35 compatible with Garmin or any other ciclocomputer?

Our X35 system is compatible only with devices with Bluetooth 4.0 or higher. However, there are some devices using specific Bluetooth protocols such as Ant+, Smart… but we do not have connectivity with these specific protocols yet.

1.10 - Hearth Rate Monitor

The ebike can interact with the app through a compatible Heart Rate Monitor. Please use any Heart rate monitor compatible with Bluetooth 4.0 Standard HR BLE profile.

1.11 - How to pair my heart rate monitor to the ebikemotion app.

1. Switch your Heart rate monitor on.
2. Open the ebikemotion app
3. Tap on settings
4. Unlock the Heart rate monitor option
5. Tap on connect to HRM

1.12 - Assistance limit

The regulation is clear regarding the assistance limits. We produce two motor versions: European version with the assistance limit at 25 kmh US version with the assistance limit at 32 kmh The settings of the motor can not be changed in any case to get assistance over the limits set.

1.13 - Temperature

The batteries tend to degrade and the temperature is a key factor on the battery life. In order to maintain your battery as healthy as possible try to follow the next recommendations:
· The process of charging the batteries needs to be done within a temperature range from 10ºC to 40ºC We recommend to use the bike within a temperature range from 0ºC to 38ºC
· We recommend to store the bike within a temperature range from 0ºC to 38ºC and store it away from direct sunlight.
If the conditions does not fit in the recommendations the battery will degrade faster.

1.14 - Change rear wheel

The rear wheel is specifically manufactured to contain and support the motor, therefore the rear wheel can only be changed by authorized wheels compatible to EBM motors.

1.15 - How to calibrate the battery

We recommend from time to time, let the battery discharge until 0% and charge it to 100%.[Tip] In order to get the battery at 0% it is required to pair the bike to the app and let them connected until the battery of the bike is finally over.

1.16 - My bike is not assisting or it is doing something unusual

The best option is to ask your local dealer to perform a diagnosis, they will know how to act depending on the diagnosis.

1.17 - Reset the ebike system

Press the ONE button for 20 seconds and wait for the system to restart.

 


 

 2.- Dealers

 

2.1- Who can get access to the dealer app?

The dealer app can only be used by authorized dealers. If you are a dealer and you want to use our dealer app get in contact with your OEM, supplier or provider.

2.2- How can I get access to the dealer app?

1. Create an account on the ebikemotion platform.

2. Pair a bike with the ebikemotion system.

3. Upload a route just for testing that everything is correct.

4. Go to your profile (both web and app) and activate the option of “I accept to share my account information with my e-bike brand”

5. Require the brand to get access to the dealer app (upgrade “user” to “dealer”).

6. Once they have uploaded you to dealer profile, download the “dealer app”.

7. Log-in with the account you have used in the end-user app.

2.3- Do you sell components directly to me?

Our distribution channel depends on the ebike brand. If you are interested in purchase any ebikemotion component, please request them to the ebike brand.

 

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